FRONTER SCRIPT - OUTBOUND (MGL/SSDI/ACA) V4
START
First Name
Last Name
State
Lead Source
INTRODUCTION
My Name is (Rep) calling with Medigap Life on a recorded line in regards to the Medicare Health plan request you put out to save you money or qualify for more Medicare benefits such as dental, vision, hearing and over the counter benefits .
MAPD QUALIFICATION 1
MAPD QUESTION 1
MAPD QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
MAPD QUALIFICATION 2
MAPD QUESTION 2 BENEFITS
To qualify for these additional Medicare benefits and savings please allow me a moment to bring a licensed agent in your area on the line to get you approved.
MAPD QUESTION 2 PERMISSION
MAPD QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
SSDI QUALIFICATION
SSDI QUESTION 1
Did you know you may be eligible for up to three thousand dollars in disability income, and its Free To Qualify! Have you ever been disabled due to an injury or accident in the past 10 years?
SSDI QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
SSDI QUESTION 2
Are you currently receiving social security disability benefits or SSDI income?
SSDI QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
SSDI QUESTION 3
Thats good news. Do I have your permission to transfer you to see if you qualify for up to 3,000 dollars in social security income?
SSDI QUESTION 3 RESPONSE
YES
NO
NOT INTERESTED
OBAMA-CARE INSURANCE QUALIFICATION
OBAMACARE QUESTION 1 BENEFITS
Good News! Obamacare open enrollment is here! I can get you a quote to save hundreds on health insurance. I need to make sure you qualify first, was your combined household income lower than fifty-thousand this year?
OBAMACARE QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
OBAMACARE QUESTION 2 MEDICAID
Do you currently have Medicaid or receive extra help from the state for doctors or prescription medication??
OBAMACARE QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
OBAMACARE QUESTION 3 PERMISSION
Well Congratulations you qualify! It only takes a few minutes to get approved. Would you like to find low cost health insurance plans in your area?
OBAMACARE QUESTION 3 RESPONSE
YES
NO
NOT INTERESTED
TRANSFER INFO
TRANSFER D4
D4 WARM TRANSFER SCRIPT
Hello, I have {firstName} on the phone. I verified they are interested in applying for Disability Income and currently do not have SSDI benefits. Are you able to help qualify them for social security income?
TRANSFER D3
D3 WARM TRANSFER SCRIPT
Hello, I have {firstName} on the phone. I verified they have a household income under fifty-thousand and are interested in qualifying for obamacare insurance. Are you able to help? (MAKE INTRO AND LEAVE 3-WAY CONF)
TRANSFER OUTCOME (REQUIRED)
*
Caller Hungup Before Agent Answered
Caller Hungup After Agent Answered
Conference Successful
Agent Hungup on Caller
Other
REBUTTAL
MAPD QUESTION 1 REBUTTAL
Annual Enrollment is around the corner. I think you will agree that a few minutes is worth learning about new plans that can save you money right?
OBAMACARE QUESTION 1 REBUTTAL
Health Insurance rates are subsidized only during the Open Enrollment period right now at the end of the year. I think you will agree that, a few more minutes on the phone is worth it to pay almost nothing per month and get better health insurance next year right?
THANK YOU HANGUP
Thank you for your time today. Good bye. (HANGUP)
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