FRONTER SCRIPT - OUTBOUND (U65H/SSDI) V2
START
First Name
Last Name
State
Lead Source
INTRODUCTION
My Name is (Rep) calling with Medigap Life on a recorded line in reference to an inquiry you made online related to finding affordable health insurance. We have licensed agents in your home state who can help you find an affordable health plan. Before I transfer you over I have just a few qualifying questions:
U65 HEALTH QUAL 1
U65 HEALTH QUESTION 1
U65 QUESTION 1 RESPONSE
Yes
No
NOT INTERESTED
U65 HEALTH QUAL 2
U65 QUESTION 2 BENEFITS
Let’s get you over to someone who can help you, but first to get you approved let me ask...
U65 QUESTION 2 CONDITIONS
U65 QUESTION 2 RESPONSE CONDIT
YES
NO
NOT INTERESTED
SSDI QUALIFICATION
SSDI QUESTION 1
Did you know you may be eligible for up to three thousand dollars in disability income, and its Free To Qualify! Have you ever been disabled due to an injury or accident in the past 10 years?
SSDI QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
SSDI QUESTION 2
Are you currently receiving social security disability benefits or SSDI income?
SSDI QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
SSDI QUESTION 3
Thats good news. Do I have your permission to transfer you to see if you qualify for up to 3,000 dollars in social security income?
SSDI QUESTION 3 RESPONSE
YES
NO
NOT INTERESTED
TRANSFER INFO
TRANSFER D5
D5 WARM TRANSFER SCRIPT
Hello, I have {firstName} on the phone. I verified they can afford 100/mo and are interested in qualifying for health insurance. Are you able to help? (MAKE INTRO AND LEAVE 3-WAY CONF)
TRANSFER D4
D4 WARM TRANSFER SCRIPT
Hello, I have {firstName} on the phone. I verified they are interested in applying for Disability Income and currently do not have SSDI benefits. Are you able to help qualify them for social security income?
TRANSFER D3
D3 WARM TRANSFER SCRIPT
Hello, I have {firstName} on the phone. I verified they can afford 100/mo and are interested in qualifying for health insurance. Are you able to help? (MAKE INTRO AND LEAVE 3-WAY CONF)
TRANSFER OUTCOME (REQUIRED)
*
Caller Hungup Before Agent Answered
Caller Hungup After Agent Answered
Conference Successful
Agent Hungup on Caller
Other
REBUTTAL
OBAMACARE QUESTION 1 REBUTTAL
Health Insurance rates are subsidized only during the Open Enrollment period right now at the end of the year. I think you will agree that, a few more minutes on the phone is worth it to pay almost nothing per month and get better health insurance next year right?
THANK YOU HANGUP
Thank you for your time today. Good bye. (HANGUP)
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