FRONTER SCRIPT - OUTBOUND (MGL/ACA) V4
START
First Name
Last Name
State
Lead Source
INTRODUCTION
My Name is (Rep) calling with Medigap Life on a recorded line in regards to the Medicare Health plan request you put out to save you money or qualify for more Medicare benefits such as dental, vision, hearing and over the counter benefits .
MAPD QUALIFICATION 1
MAPD QUESTION 1
MAPD QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
MAPD QUALIFICATION 2
MAPD QUESTION 2 BENEFITS
To qualify for these additional Medicare benefits and savings please allow me a moment to bring a licensed agent in your area on the line to get you approved.
MAPD QUESTION 2 PERMISSION
MAPD QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
OBAMA-CARE INSURANCE QUALIFICATION
OBAMACARE QUESTION 1 BENEFITS
You may be qualified for government assistance that helps pay for your health insurance through the Obamacare or affordable care act...known as the Health insurance Marketplace. Many people pay as low as just $1 dollar for health insurance with full benefits like dental and vision...lets check if you qualify. To confirm, would like to find health insurance and you have an income over 15k as an individual correct?
OBAMACARE QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
OBAMACARE QUESTION 2 MEDICAID
Do you currently have Medicaid or receive extra help from the state for doctors or prescription medication??
OBAMACARE QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
OBAMACARE QUESTION 3 PERMISSION
Well Congratulations you qualify! It only takes a few minutes to get approved. I have an agent standing by to help find low cost health insurance plans in your area. Can you hold just a moment while i bring them on the line?
OBAMACARE QUESTION 3 RESPONSE
YES
NO
NOT INTERESTED
TRANSFER INFO
TRANSFER D3
D3 WARM TRANSFER SCRIPT
Hello, I have {firstName} on the phone. I verified they have a household income under fifty-thousand and are interested in qualifying for obamacare insurance. Are you able to help? (MAKE INTRO AND LEAVE 3-WAY CONF)
TRANSFER OUTCOME (REQUIRED)
*
Caller Hungup Before Agent Answered
Caller Hungup After Agent Answered
Conference Successful
Agent Hungup on Caller
Other
REBUTTAL
MAPD QUESTION 1 REBUTTAL
Annual Enrollment is around the corner. I think you will agree that a few minutes is worth learning about new plans that can save you money right?
OBAMACARE QUESTION 1 REBUTTAL
Health Insurance rates are subsidized only during the Open Enrollment period right now at the end of the year. I think you will agree that, a few more minutes on the phone is worth it to pay almost nothing per month and get better health insurance next year right?
THANK YOU HANGUP
Thank you for your time today. Good bye. (HANGUP)
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