FRONTER SCRIPT - OUTBOUND (MGL/FE) 2021-03-11
START
First Name
Last Name
State
Lead Source
INTRODUCTION
My Name is (Rep) calling with Medigap Life on a recorded line in regards to the Medicare Health plan request you put out to save you money or qualify for more Medicare benefits such as dental, vision, hearing and over the counter benefits .
MAPD QUALIFICATION 1
MAPD QUESTION 1
MAPD QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
MAPD QUALIFICATION 2
MAPD QUESTION 2 BENEFITS
To qualify for these additional Medicare benefits and savings please allow me a moment to bring a licensed agent in your area on the line to get you approved.
MAPD QUESTION 2 PERMISSION
MAPD QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
LIFE INSURANCE QUALIFICATION
LIFE INSURANCE QUESTION 1
We've been saving all our clients money on Life Insurance rates. Do you have life insurance now?
LIFE INSURANCE Q1 RESPONSE
YES
NO
NOT INTERESTED
LIFE INSURANCE QUESTION 2
We can get you qualified for a low cost life insurance policy that will help protect your family. Would you like to speak to an agent?
LIFE INSURANCE Q2 RESPONSE
YES
NO
NOT INTERESTED
LIFE INSURANCE QUESTION 3 PERMISSION
I need to ask you a few questions to verify you qualify.... In the past 5 years have you been treated for heart attack, heart disease, cancer, stroke, diabetes, or COPD?
LIFE INSURANCE Q3 RESPONSE
YES
NO
NOT INTERESTED
LIFE INSURANCE QUESTION 4 PERMISSION
Okay, what I’m going to do now is connect you with one of our licensed agents. You’ll remain on the line while I call, and once connected, I’ll introduce you.
TRANSFER INFO
TRANSFER D3
D3 WARM TRANSFER SCRIPT
Hello, I have {firstName} on the phone. I verified they are interested in qualifying for life insurance. They do not have any declinable conditions. Are you able to help? (MAKE INTRO AND LEAVE 3-WAY CONF)
TRANSFER OUTCOME (REQUIRED)
*
Caller Hungup Before Agent Answered
Caller Hungup After Agent Answered
Conference Successful
Agent Hungup on Caller
Other
REBUTTAL
THANK YOU HANGUP
Thank you for your time today. Good bye. (HANGUP)
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