FRONTER SCRIPT - OUTBOUND (MGL/SSDI/AUTO)
START
First Name
Last Name
State
Lead Source
INTRODUCTION
My Name is (Rep) calling with Medigap Life on a recorded line....We are calling in regards to your Request you filled out online to help save you money or qualify for more Medicare benefits such as dental, vision, hearing and over the counter benefits .
MAPD QUALIFICATION 1
MAPD QUESTION 1
MAPD QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
MAPD QUALIFICATION 2
MAPD QUESTION 2 BENEFITS
To qualify for these additional Medicare benefits and savings please allow me a moment to bring a licensed agent in your area on the line to get you approved.
MAPD QUESTION 2 PERMISSION
MAPD QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
SSDI QUALIFICATION
SSDI QUESTION 1
Did you know you may be eligible for up to three thousand dollars in disability income, and its Free To Qualify! Have you ever been disabled due to an injury or accident in the past 10 years?
SSDI QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
SSDI QUESTION 2
Are you currently receiving social security disability benefits or SSDI income?
SSDI QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
SSDI QUESTION 3
Thats good news. Do I have your permission to transfer you to see if you qualify for up to 3,000 dollars in social security income?
SSDI QUESTION 3 RESPONSE
YES
NO
NOT INTERESTED
AUTO INSURANCE QUALIFICATION
AUTO QUESTION 1 BENEFITS
Thats ok! If your car insurance rate is going up or to expensive, we can can save you $500 dollars or more on car insurance. Are you insured now?
AUTO QUESTION 1 RESPONSE
YES
NO
NOT INTERESTED
AUTO QUESTION 2 PERMISSION
Thats Great! It only takes a few minutes to lower your car insurance payment to meet your needs. Do i have your permission to transfer you to a licensed agent?
AUTO QUESTION 2 RESPONSE
YES
NO
NOT INTERESTED
TRANSFER INFO
TRANSFER D4
D4 WARM TRANSFER SCRIPT
Hello, I have {firstName} on the phone. I verified they are interested in applying for Disability Income and currently do not have SSDI benefits. Are you able to help qualify them for social security income?
TRANSFER D5
D5 WARM TRANSFER SCRIPT
Hello, I have {firstName} on the phone. I verified they are currently insured and interested in lowering their Auto Insurance. Are you able to help them ?
Hidden
D5 COLD TRANSFER SCRIPT OLD
BEFORE TRANSFER SAY I'm going to transfer you to our Auto Insurance Division. There are two prompts to get you on the phone with an agent. Make sure you choose the right option to get an agent right on the phone. AFTER CONFERENCE, SELECT "Leave 3-Way Call"
TRANSFER OUTCOME
*
Not Selected
Caller Hungup Before Agent Answered
Caller Hungup After Agent Answered
Conference Successful
Agent Hungup on Caller
Other
REBUTTAL
MAPD QUESTION 1 REBUTTAL
Annual Enrollment is around the corner. I think you will agree that a few minutes is worth learning about new plans that can save you money right?
MAPD QUESTION 2 REBUTTAL
Annual Enrollment is coming up. I think you will agree that a few minutes is worth learning about new plans that can save you money on Medicare right?
MAPD QUESTION 2 REBUTTAL RESPONSE
YES
NO
NOT INTERESTED
Hidden
AUTO QUESTION 1 REBUTTAL
Auto Insurance rates are lowest at the end of the year. I think you will agree that, a few more minutes on the phone is worth it to pay less on car insurance next month isnt it?
THANK YOU HANGUP
Thank you for your time today. Good bye. (HANGUP)
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